Sunday, August 31, 2008

21st Century Service engineer

I have been working in the semiconductor equipment supplier company as service manager for over 10 years, it has been a drastic changes of the quality of engineer from what we can see in the 80's-90's and 90's to now...

Though it is just clothing, but we can tell how serious that they are respecting their career, in the early days, we worn quite professionally than the people do now...Nowadays, I could see people wearing baggy jean and colourful sport shoe to meet their customer. Well, we should bear in mind we are representing the company... I recommend them to wear blue slacks, and a pair of black shoes. It looks great and be more elegant... Smart Causal does not means you can wearing anything. A clean tidy plain shirt would add colour to you! We can't be just superficial and skin deep judging at waht we are wearing, moreover, we have to be more proficient in our work, speaking, communicating and presentrig our idea, solving problems for customers can tell how good we are doing a job as a service engineers.

These are the basic reuqirement for a successful service engineer!

As a summary:
Professional image
Reportage Interpersonal skill, Courtesy and dress code
A Solid technological base
Technological competence is the bedrock of an engineering career
Our outcome allows us to continue to provide society/company with benefits
One important thing, we cannot only be problem solvers, but problem finders

A work ethic
It does not mean putting in more hours, but mean approaching our work systematically and
doing the necessary preliminary work to gain Understanding. At the same time we should not object to doing the last experiment first and working backwards which often provides dividends
We need to balance these two approaches - taking step-by-step and taking giant step.
Effectiveness and efficiency are both necessary

Development of the soft-skills
We need more than technology skills. We need to master individual and organizational skills Understand the role of engineering and business ethics.
Use technologies that meet business needs.
Tracking the technology-based aids.
Recognize the changing role of the engineering functions.

Global outlook
A global outlook defines our thinking processes.
It defines our breadth of knowledge and understanding the limitations of our narrowness
It opens up resources that we can build personal business, and technical alliances.
It will shorten our own work-effort and allow us to avoid reinventing the wheel and taking
advantage of what came before us.

Awareness of modern business practices
Participation in the industrial world requires that we recognize our role in sustaining business performance. There are no engineering success and product or business failure.
As we play a major role in implementing every new product and process; we have a responsibility not only of our own actions but of those with whom we work.

Communication skills
Reading, Writing, Speaking, and Listening
Communication skill are and always have been a necessary skill in promoting a concept or solution to a problem. It is basic to the innovation and invention process. A wise man thinks all that he says; a fool says all that he thinks. We have to think carefully before talking to customer

Team player
There is no doubt that as projects have become more interdisciplinary that engineers need to understand the requirements of other operating functions Resolution of conflicting requirements is essential to team work. We become team players by understanding the needs of
the business without sacrificing the technology standards that are essential for successful business performance

In this context means energetic, enterprising, proactive, dynamic, ambitious, industrious, innovative, and all the other words that imply focusing on accomplishment without destroying the fundamental values required to make progress. While the “I” must be recognized, the “I” must also recognize the support and the result of others

Manages own career destiny
As professionals we are responsible for our own professional development and career, and can not only depend on any organization to provide it. Organization can help, but the responsibility is ours.

Flexible and adaptable
Technology drives the economy
It is conceivable that in a lifetime engineers may make several moderate career shifts
Today, industry is expecting engineers were flexible and adaptable to a global competitive
economy and to recognize that being technologically competent, while being absolutely essential, is insufficient. We need to recognize the need to be flexible and adapt to changing working environments as well.


1 Sep 2008

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